Refund policy
1 - Australian orders
Our returns policy is in addition to your rights under the Australian Consumer Law, as we want you to be satisfied with your purchase.
2 - Change of mind returns
If you have changed your mind about your order, we are happy to offer you an exchange or refund provided that:
- The items are received within 30 days of delivery
- You can show your original receipt, online tax invoice or other adequate proof of purchase at the time you return the items
- The items have not been used or damaged in any way including that
- They are in their original packaging including manuals, pamphlets and all accessories; and/or
- They are unopened, unused and in their original saleable condition
Where an item is eligible for a refund, we will refund the price of the item to your original payment method. Shipping costs for the order and return will not be refunded.
Online orders must be returned by mail only. Return delivery address details will be shared as your return is processed.
Any items returned that don’t comply with our change of mind returns policy are unable to be refunded.
3 - Other returns
We will accept returns and provide you with a refund, exchange or repair where the product is:
- is faulty or is not of acceptable quality, or
- significantly different to those shown or described to you, or
- not fit for its intended purpose, or
- unsafe.
Where an item is eligible for a refund of this kind, we will refund the price of the item as well as any associated shipping costs to your original payment method.
To start the returns process, please visit Contact Us and select 'Return Request' in the drop-down menu.